Frequently Asked Questions
Q: What payment types do you accept?
A: We accept: Mastercard, Visa, American Express, Discover, and PayPal.
Q: Do I need an online shopping account?
A: The online shopping account is a speedier checkout process. By having an online shopping account, customers can review and redeem Escapism Rewards Club points, view order history, control email preferences, save favorite items to view later and store billing and shipping information.
Q: How many promotional codes can I use on a single order and are there any restrictions?
A: We offer a variety of promotional codes to our customers such as gift with purchases, free shipping, free returns, percentage off, and dollar amount off. A total of 5 promotional codes can be used at checkout as long as they are not two monetary codes, such as the percentage off or dollar off. Promotional codes may exclude specific
brands or categories of merchandise, which we list in the details of the promotional code.
Q: Do you accept gift cards?
A: Yes, we accept The Style Escape gift cards with a PIN code on the back of the card. For security reasons, when placing an order with a gift card as a form of payment, a credit card may be required to secure the gift card payment.
Q: How do I redeem my points online?
A: Customers can redeem their Escapism Rewards Club points online in the form of an e-gift card. To do so, please log into your online shopping account to review your points and eligibility.
Q: Can I change my address once I place my order?
A: Once an order is submitted, we cannot change an address. To make an address change, we will have to cancel the order and replace it with the correct address.
Q: Can I change the size, color, or quantity of my order?
A: Once an order is submitted we cannot make any changes. To make a change, we will have to cancel the order and replace it with the correct information.
Q: How will I know which carrier will ship my merchandise?
A: Orders placed on thestyleescape.com will ship through DHL Express. Once your order ships you will be notified via email. The e-mail will also contain your tracking details. Please select the "Track It" option in the email to track your package.
Q: If I did not receive an email how can I track my package?
A: If you did not receive an email, please contact us at , and we will locate it for you.
Q: What if I don't know my order number?
A: You may log into your online shopping account to retrieve your order number. If you do not have an online shopping account, contact us at email@example.com.
Q: If I order multiple items will they ship all in the same shipment?
A: Orders placed online ship from a vendor. Therefore, your items may be shipped in multiple shipments depending on which brand(s) you ordered. Merchandise shipping from a store can take up to 7 to 10 business days to send. You will not be charged extra delivery fees for multiple shipments, as one delivery fee applies to all purchases from in the same order.
Q: It has been 24 to 48 business hours and I have not received a shipping confirmation, why?
A: All orders are subject to a review process to protect our company and customers. During peak periods, the review process may extend past our goal of 48 hours. If we cannot locate the merchandise in this time frame, we will cancel the item(s) from the order, and an email confirmation will be sent to notify you. Once we locate an item, please be advised standard delivery for shipping is 7 to 10 business days.
Q: My order was canceled, so why do I still see a charge?
A: Unfortunately, when this happens, you may have a pending authorization which is not an actual charge. PayPal and credit card authorizations usually take up to 72 hours to remove. If you have questions or concerns about the pending authorization, please contact and include your financial institution's name and contact number in your message.
Q: My order shows delivered, and I did not receive my package. What should I do?
A: We take matters like these very seriously. If your package shows delivered and you are unable to locate it, please contact us immediately at so that we can start an investigation. Please be sure to include your order number and tracking number.
Q: What if my merchandise is incorrect or damaged?
A: We take matters like these very seriously. Please contact us at and let us know so we can resolve it as soon as possible.
Q: What is your Return and Exchange Policy?
A: The Style Escape has to be notified by email within seven days after you received your order about making a return or exchange, and the item(s) must be:
unused with all the original tags attached
free from dirt, dust, pet hair or any fragrances
in the same packaging and same condition that you received it
Once we receive your package and the item(s) meet the above requirements, we will process your refund or exchange your item, and the credit will be put automatically back on your credit card or PayPal account within 48 hours.
We recognize that returns are essential. To ensure a positive shopping experience for all customers, if we identify a questionable return pattern, future transactions may be restricted or refused by those customers.
Q: How can I return or exchange my order?
A: You can send it back to the address located on your packing slip, or in your shipping confirmation email from your account. You can find your order number in the top right corner of your packing slip or subject line of your shipping confirmation email.
Q: What if my merchandise is incorrect or damaged?
A: We apologize if any of your items are anything less than perfect. You can send it back to us.
Q: How much does it cost to return my item?
A: The cost of shipping and insurance unless the item has been proven to be incorrect or damaged; then we cover the total cost.
Q: How long will it take for my return to be received and the credit issued?
A: Returns can take up to three weeks to be processed and refunded. Please be advised this timeframe can take longer during the holiday season.